Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address (if applicable)
• Billing or payment details (processed securely through third-party providers)
• Information submitted through contact forms, applications, questionnaires, or bookings
• Communications you send to us by email, phone, or social media

We may also automatically collect certain technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Website activity through cookies or analytics tools

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and messages
• Schedule appointments or consultations
• Deliver coaching programs, sessions, workshops, or digital products
• Process payments
• Send newsletters, updates, or promotional communications (you may unsubscribe anytime)
• Improve our website, services, and user experience
• Maintain records for administrative or legal purposes
• Protect against fraud, misuse, or unauthorized activity

3. Coaching, Wellness & Educational Services Disclaimer

Moss Moon provides coaching, meditation guidance, Reiki, wellness education, and personal development services.

These services are not medical, psychological, legal, or financial advice, and do not replace licensed healthcare or mental health treatment. Please seek an appropriate qualified professional for medical or mental health concerns.

Any personal information shared during coaching or wellness sessions will be treated respectfully and privately, except where disclosure is required by law.

4. Payments & Third-Party Providers

Payments may be processed through trusted third-party platforms such as payment processors, scheduling tools, email software, or website platforms. These providers have their own privacy policies and security practices.

We only work with reputable services necessary to operate the business efficiently.

Examples may include:

• Website hosting providers
• Booking platforms
• Email marketing platforms
• Payment processors
• Analytics providers

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behavior
• Measure website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings, though some website functions may be limited.

6. Email Communications

If you subscribe to our mailing list or download a free resource, we may send you:

• Wellness insights
• Program updates
• Events or workshops
• Promotions or announcements

You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

7. Data Sharing

We do not sell your personal information.

We may share information only when necessary with trusted service providers who help us operate the business, such as payment processors, scheduling tools, or website support providers.

We may also disclose information if required by law, regulation, court order, or to protect our legal rights.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

However, no online transmission or storage system can be guaranteed 100% secure. By using this website, you acknowledge that you share information at your own risk.

9. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing emails
• Ask questions about how your data is used

To make a request, please contact us using the information below.

10. Retention of Information

We retain personal information only as long as reasonably necessary for:

• Delivering services
• Fulfilling legal or accounting obligations
• Maintaining business records
• Resolving disputes

When no longer needed, information is securely deleted or anonymized where practical.

11. Third-Party Links

This website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of third-party sites. Please review their policies separately.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or the applicable minimum age in your jurisdiction).

13. International Visitors

If you access this site from outside Canada, please understand your information may be processed and stored in Canada or in countries where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Continued use of the website after updates means you accept the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Moss Moon
Email: [email protected] 
Website: moss-moon.mykajabi.com

By using this website, booking services, or submitting your information, you acknowledge that you have read and agree to this Privacy Policy.